Shipping & Returns

SHIPPING POLICY

The 5th Chapter Scents  will determine the most efficient method of delivery based on your shipping address. In most cases we will use USPS to deliver your packages.

Shipping & handling will be charged at the time of purchase. If your order includes a pre-order shipping & handling charges will be assessed for the entire order at the time of the purchase. You will not be charged for additional shipping if two shipments need to be made.

guarantee of delivery

5th Chapter Scents makes every effort to ensure delivery to the address provided on your order and will attempt to verify delivery information in the event that an error is found. 5th Chapter Scents is not responsible for replacement of orders as a result of failed delivery attempts, misplaced packages, incorrect addresses, weather, loss by carrier or loss after delivery.

If an item is shipped to an incorrect address due to you entering the wrong address upon checkout, we will not be responsible for replacing or refunding this order unless it is returned to us. If the order is returned to us, you will be responsible for the shipping cost to ship the products to the correct address. If you would like a refund and not a re-shipment the order total will be refunded minus the shipping cost.

Return & Exchange Policy

We personally inspect each item prior to shipping. If a product arrives damaged, please contact us for an exchange request and our return mailing address. We will be happy to exchange merchandise that was damaged in shipping or is defective, with a similarly priced product. Exchanges must be reported/initiated within 48 hours of receipt of your order and completed/returned within 5 business days (based on tracking number) of receipt of your order. The products must be in their original packaging and unused. We will not refund shipping charges unless the exchange was due to our error. If the product arrived correctly and you just do not want it anymore you can still return it but you will be responsible for return shipping.

claims of damage

Should you receive an order that has been damaged or opened, (a) immediately contact the carrier and request that the carrier notes the damage on delivery. (b) Save (Do not discard) the original packaging materials (box, paper, bubble wrap etc.). (c) Contact 5th Chapter Scent so that we can immediately process your claim.